Shipping policy

Shipping Policy

Our shipping rates

 • Quebec & Ontario

Reduced rate: 6.99$

• For the rest of Canada (excluding Yukon, Nunavut, and Northwest Territories)

Fixed rate: 9.99$

 

Order Processing Time

• Orders are processed and dispatched within 48 hours - business days.

 

Order Confirmation

• Once your order is processed, you will receive an order confirmation.

 

Delivery Times

• Delivery times may vary depending on the workload with our carriers. A delivery time of 3 to 9 business days is typically adhered to for deliveries within Canada.

• Delays may occur due to extreme weather conditions or natural disasters, and this is beyond our control.

 

Incorrect Shipping Information

• IMPORTANT - In the event that the customer provides incorrect shipping information, the customer will be responsible for additional delays and extra charges incurred by the situation. No refunds will be accepted.

 

The shipping policy may be revised periodically. We encourage you to check this section regularly.

 

Thank you for your understanding.

For any questions, please email us at hookz.lashes@gmail.com.

 

The HOØKZ lashes Team